Patient Survey Results June 2022

In June, 2022, we invited all adult patients over the age of 18 to complete a survey of their preferred appointment time and type and method of booking. We received over 800 responses. The results are displayed below, along with our response to the results.

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Our comment: all adult age groups were represented by the survey respondents, most probably in proportion to how regularly they need to use our services.

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Our comment: In December 2022, according to data published by NHS Digital and reported in the Daily Echo, 78% of appointments carried out by us were face-to-face (exactly matching the survey preference!), with the remainder being largely telephone appointments. Patients can choose the method of consulting with us at the time of booking.

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Our comment: we offer appointments at all these times. We have early morning appointments on every Tuesday that start at 7:30am, morning and afternoon appointments between 8:30am and 6:30pm every weekday, evening appointments up to 19:30 on Mondays, and each month we provide Saturday morning appointments. These can all be booked in advance either online or through reception.

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Our comment: we have recently installed a new digital telephone system that provides a much better experience for patients phoning the surgery. During busy times you can choose to be held in a queue whilst staying on the phone or be rung back when a receptionist becomes available. All our pre-bookable routine appointments can be booked online up to 3 weeks in advance. The e-consult service is available 24/7.

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