Feedback, Complaints & Patient Surveys Feedback We welcome your feedback! We would be grateful if you could spare a few moments to complete a short anonymous survey (only 2 questions!). Click here to leave your feedback. Complaints At Stoneham Lane Surgery we want our patients to receive the very highest standards of care. If you feel we have failed to reach these standards please let us know as this can help us to improve services for you and other patients. All complaints are treated in confidence and will not be noted in your health records or affect your future treatment in any way. Your complaint will be handled in the same way regardless of ethnicity, age, gender, or disability. Click to view our complaints procedure. Patient Surveys We are committed to providing services that meet the needs and preferences of our patients. Click here for results of our recent survey of your views on accessing appointments. Patient Participation Group Do you want to be part of a representative group of patients to help guide the development of our services? Care Quality Commission Rated us "Good" at our last inspection. Access the report here. University Hospitals Southampton Patient Advice & Liaison Service (PALS) You can contact PALS if you have concerns over the care you have received from University Hospitals Southampton. Healthwatch Southampton Have your say in shaping local health services Contact your MP The Secretary of State for Health and Social Care is responsible for the work of the Department of Health and Social Care, including: overall financial control and oversight of NHS delivery and performance oversight of social care policy. You can contact your MP to represent your views to the government. Hampshire & IOW Integrated Care Board HIOW ICB is responsible for commissioning local health services in the Hampshire and Isle of Wight area, including GP and other services in Southampton. You can contact them via their website:
