Appointments

For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.

Pharmacy and Self Care

See a Pharmacist

Many conditions can be treated without the need to see your GP.

Self-Referrals

Services that do not require a referral from your GP

Visit our Self Help Zone

Book an Appointment

Urgent Same Day Appointments

For urgent same day appointments please call the surgery on 02380 555776 from 8am

We have book-on-the-day appointments available for urgent problems with our nurse practitioners and our GPs and appointments are given in time order. Our nurse practitioners are highly skilled and experienced nurses who are able to assess, prescribe and refer for many health problems, and can involve the GP if required.

Your usual GP may not be available and you will need to be prepared to see another GP or nurse practitioner.

We are a training practice, please read

Book a Routine GP Appointment

Routine appointments can be made with the GP of your choice up to 3 weeks in advance by the following methods:

Don't have an NHS login? It's easy to sign up on the NHS website.

Need to register for SystmOnline? See our online services page.

We are a training practice, please read

Nurse Appointments

Appointments with one of the practice nurses can be requested by calling the surgery on 02380 555776

Our practice nurses undertake a wide range of tasks including injections, dressing changes, vaccinations, asthma checks, ear syringing and chronic disease reviews.

We are a training practice, please read

Blood Tests

Appointments with one of our healthcare assistants can be requested by calling the surgery on 02380 555776 or by coming to the front desk.

  • Please inform the receptionist whether it is a fasting or non-fasting blood tests
  • Please note that you should only book an appointment for a blood test if this has been discussed with a GP or nurse first.

Blood tests can also be booked at Southampton General Hospital (over 16 only):

If you are under 16 then you might need to go to the Butterfly clinic at Southampton General Hospital. To book an appointment, please call 023 8120 2024 (lines are open 8.30am to 4.30pm, Monday to Friday).

More information can be found on the Southampton Children's Hospital website

Sickness Certificates (Fit Notes)

You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.

Visit our Sickness Certificates page

Travel Vaccinations

Information and advice for travelling abroad.

Visit our Travel Information page

Home Visits

Home visits can be requested by calling the surgery on 02380 555776

If you require a same-day home visit please contact the surgery by 10:30am to enable the GPs to plan and prioritise their workload.

Please note that home visits are only for patients who are genuinely housebound and are unable to get to the surgery for medical reasons.

You may be telephoned by the GP first to assess your request.

Help Us Run To Time!

Our GP and nurse practitioner appointments are 10 minutes long.

Please ensure you arrive in good time and check in using the automatic console.

To help us run to time, please do not save up several problems to discuss in one appointment. In general one problem can be dealt with in each 10 minute appointment. You may be asked to rebook to discuss additional problems. Alternatively it may be preferable to request a double slot when booking a routine appointment.

Sometimes, due to medical emergencies, delays are unavoidable.

Thank you in advance for your understanding in such circumstances. We will endeavour to keep you informed of delays as and when they happen.

Change or Cancel an Appointment

Please cancel unwanted appointments

You may be shocked to learn that in 2024 of the 48,411 appointments booked 1964 were wasted due to patients not turning up. That is 1 in 25 appointments, or 506 hours of GP and nurse time!

Please give us as much notice as possible so we can offer your appointment to someone else.

Ways to cancel

Out of Hours

Extended Hours Appointments

  • Early morning and late evening appointments are available across the week
  • Saturday morning routine appointments are available from 8:00am once a month.

Life Threatening

Call 999 or go to A&E now if:

  • you or someone you know needs immediate help
  • you have seriously harmed yourself – for example, by taking a drug overdose

A mental health emergency should be taken as seriously as a medical emergency.

Find your nearest A&E

If you are deaf, call 999 BSL

Urgent But Not Life Threatening

Visit an urgent care centre if:

  • You have an urgent medical issue requiring on the day attention

Find Urgent Care Services

Non-Urgent

Use NHS 111 if:

  • You need help now, but it’s not an emergency

There will be someone to provide you with advice and to direct you to a clinician if it is necessary.

Visit NHS 111 Online

Livi Video Appointments

Consult a GP via video link. Appointments are available weekdays and weekends.

Livi is a video consultation service with GPs who do not work at the surgery but who will have access to your GP records. 

Visit the Livi website

Contact Us Online

eConsult is an online consultation tool for contacting your GP online (not for urgent problems: ring reception on 02380 555776 if your problem is urgent). You should expect to receive a response in 4 working days.

Please do not use e-consult to request that we book an appointment.

Contact us online

Advice for Parents and Carers of 0 to 18 year olds

Trusted NHS online health advice resources for parents are available on the Healthier Together website

Care Quality Commission
Rating: Good

Stoneham Lane Surgery
City Gateway
Parkville Road
Southampton
SO16 2JA

Telephone: 02380 555776

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