Stoneham Lane Surgery Online

Having online access to your GP record allows you to do many things that otherwise require a phone call or a visit to the surgery, saving you time and hassle:

  • Book & Cancel appointments - up to 3 weeks in advance
  • Request medications
  • View your medical record - test results, consultations, medical history
  • Update your contact details
  • Send and receive secure messages with the GP
  • & more

You will need to confirm your identity in person with photo ID to reception who will then issue you with your log-in user name and password. Data protection is a paramount concern, which is why we require this identity verification step.

You can then log in on a computer or tablet via the online web portal at for full functionality or on your phone via an approved app such as the NHS App with many but not all of the functions (see next section for more details). You can switch between using your computer or phone whenever you wish with the same log-in.

There are several apps available which will link to your GP records and allow you to do most things that the fully-featured web-based interface does. You can choose which one you use.

  • The official NHS App  - it requires that you initially set up an additional NHS login. As well as linking to your GP records it has a symptom checker and also allows you to register your preferences on the Organ Donor Register. Most of the features are available with the exception of secure messaging. Fingerprint sign-in is an option if your phone supports this.
  • Stoneham Lane Surgery, along with many GP practices in the UK, Uses a computer system called SystmOne which for some time has priovided it's own SystmOnline mobile app which is available for both Android and Apple iOS devices. Although it is an older app, it has the benefit over the NHS App of including the secure messaging service.
  • There are other apps available with the same or similar functionality. However, some of these are offered by commercial companies that charge for additional services of dubious benefit such as DNA testing. We do not recommend these, but of course the choice is yours.

You can request proxy access to someone else's online account if you look after them (such as your children) or are otherwise legally entitled to act on their behalf (such as with a Lasting Power of Attorney). Please speak to reception to set this up. In all other cases, due to patient confidentiality and maintaining security, we can only give out your user name and password to you, not family members.

A comprehensive user guide is available to answer you queries. If you have forgotten your log-in details or have been locked out, please contact reception.